Keeping your Property Safe
The City of Sacramento is partnering with PBIDs like the Downtown Sacramento Partnership to distribute a one-time allocation of masks from the CA Dept. of Public Health. While there is no charge for these masks, there are some reporting requirements. Sign up here.
UPDATED SERVICE HOURS
Effective immediately, our field services teams will deploy on a modified schedule, 8 a.m. – 6 p.m. 7 days per week, focusing on litter removal and sanitization of high-traffic areas, including handrails, trash receptacles, non-removable public furniture, and door handles. We remain diligent in monitoring storefront safety working closely with the Sacramento Police patrol officers to proactively check on downtown properties. Similarly, we are working closely with the City of Sacramento Office of Emergency Management and homeless service providers to share resources and self-care direction to homeless individuals. Please maintain safe distances between each other and our staff if you see them out in the field. They are working for all of us.
For active vandalism and/or personal safety issues, contact 9-1-1.
- To report an issue related to cleanliness or safety, contact our dispatch team at 916-442-2200 during service hours or leave a message for non-urgent issues.
- After hours, please contact the Sacramento Police Department’s non-emergency line at 916-808-5471 or 3-1-1, as appropriate.
- For questions about our field services deployment, email Public Space Services Director Dion Dwyer. You can also reach out directly to Lt. Sood at [email protected].
The top priority for the Downtown Sacramento Partnership right now is the health and well-being of downtown, its employees and residents. During this unprecedented COVID-19 crisis, our field services teams – both Maintenance and Guides – will continue to provide essential activities in compliance with the public health order issued by Sacramento County to ensure downtown remains “clean and safe.” We play a critical role in the effort to keep our community safe and stop the spread of COVID-19.
KEEPING YOUR PROPERTY SAFE
To guide property owners/managers and retail businesses during this time of uncertainty, Downtown Sacramento Partnership developed the following resources, tips, and programs to help keep your property, tenants, employees and customers safe.
PREPARING TO STAY SAFE DURING INAUGURATION
With Inauguration Day on January 20, protect your business in emergency situations. Consider taking the following precautions to ensure you’re properly prepared. Now is also a good time to review your insurance policy and contact your insurance company, if needed, for proper coverage.
View our Safety Checklist here.
STOREFRONT SAFETY ASSISTANCE PROGRAM
To encourage property and business owners to take proactive security measures, the Downtown Sacramento Partnership developed the Storefront Safety Assistance Program, a unique new safety program created with support from security professionals. The Storefront Safety Assistance Program establishes standards to deter vandalism or property damage of ground-floor businesses resulting from criminal behavior.
Participation in the program requires ground-floor businesses to sign up, agree to, and comply with the recommended Storefront Security Standards but, it comes with an extra layer of support. The Downtown Sacramento Partnership will meet with you to physically review best practices.
REGISTER NOW TO PARTICIPATE
Participating in the Downtown Storefront Assistance Program is as easy as 1-2-3:
TIPS TO KEEP YOUR PROPERTY SECURE
If you close and/or vacate your business for an extended period of time, follow these important steps for crime prevention.
- Email us with contact information (email and phone). We encourage you to also complete and email us this Trespass Notice form to be utilized in case of emergencies.
- Do not post an exterior sign to notify long term closures to avoid attracting negative activity at your business.
- If you post an exterior sign to notify customers you are closed, use this standard window signage from the Sacramento Police Department. Be sure to include contact information on the back, interior-facing side.
- Tape an interior-facing phone contact list at all entry and exits into your business to provide quick contacts for first responders. This should not be visible from the exterior.
- Empty cash drawers and clearly display facing windows to alert thieves there is no cash.
- Notify your alarm company of your extended absence and ensure they have accurate contact information for your business. If you receive an alarm call, do not cancel it.
- Check your business regularly – at least 1-2 times per week – to ensure that it is secure.
Whenever federal, state, or local authorities declare a state of emergency, the criminal penalties for common shoplifting and theft are greatly enhanced under California’s looting law. California Penal Code section 463 makes violations of this law punishable criminally by incarceration in county jail prison for up to three years and a fine of up to $10,000, with a mandatory minimum sentence of six months in county jail. The statute applies to any person entering any building or structure with the intent to steal any property, no matter its value. Learn more here.
Join the weekly downtown storefront safety webinar featuring representatives from the Downtown Sacramento Partnership and safety professionals. This open panel provides a chance for you to voice your concerns and ask questions regarding the downtown core. Email [email protected] to sign up!
PLANNING FOR THE UNEXPECTED
Be prepared: If a demonstration is occurring in the immediate proximity to your business, and you experience any safety concerns, have a plan to close or lock your doors and stay inside. Communicate this plan with your team and make sure all staff is aware of the situation and what their role will be, so they are prepared as well.
Be calm: Please understand and respect an individual’s right to exercise their first amendment right. If a demonstration is in your area, monitor from inside your business and respectfully allow participants their right to peacefully express their views in public spaces. Do not engage with them. This applies to staff and guests too.
Be protected: Follow best practices for property management, including a well-lit building with standard security measures in place such as functioning door looks and cameras. Ensure large items like patio furniture, planters, etc. are secured. Consider protecting any glass, windows and fragile areas.
Take Action: If your business is breached, or your staff, employees or guests feel threatened for their personal safety, call 911. Be prepared to give the dispatchers a description of the threat and how many employees or staff you have at your location. To report all non-threatening issues, previous vandalism or request an officer to do a report, call the police non-emergency line at 916-264-5471.
PROPERTY LOSS & DAMAGE
Any business that has surveillance video should check their footage to see if anything relating to property theft, damage, or vandalism is shown, preserve the footage, and provide a copy to authorities. Any damaged or looted business should keep an inventory of damage/loss with an estimated value. Please photograph damage before cleaning up and provide it to authorities. This is important to ensure you receive full reimbursement from your insurance company.
In the event repair or replacement is needed, we encourage you to contact these local SRBX members:
Glass West Inc.
3033 Duluth St
West Sacramento, Ca 95691
Itzko Glass & Metal, Inc. (IGM)
1992 Enterprise Blvd.
West Sacramento, Ca 95691
Brothers Doors & Glass
E, 11275 Sunrise Gold Circle
Rancho Cordova, CA 95742
PROPERTY MANAGEMENT PROTOCOLS
With many tenants and property management firms encouraging people to work from home, it’s critical for property managers and owners to have the proper precautions and procedures in place.
- We strongly encourage you to download and read the Pandemic Guide for Real Estate Managers from the Institute of Real Estate Management.
- Apartment owners and operators should visit the National Multifamily Housing Council for a list of go-to resources to mitigate and educate residents on potential exposure.
Downtown Sacramento Partnership has also developed a toolkit with helpful resources, tips, and digital assets. Download the Property Manager Toolkit here.
- If you don’t already have a detailed response plan, now is the time to create one. It’s critical to formulate an actionable, specific plan that can be enacted at your buildings.
- Communicate regularly with tenants, vendors, and staff.
- Provide virtual support via virtual portals, phone, email, and text.
- Give all tenants phone numbers for all essential services like maintenance and main office numbers.
- Go virtual. If you don’t already, consider letting tenants make online rent payments, submit questions electronically, etc.
- Communication information about safety measures being taken in the building and any developments that might be taking place.
- Be sure to provide appropriate notice if there is any contamination or contact in the building so tenants can plan appropriately.
- Request tenants let you know ASAP if they know that someone in their household or space has contracted the virus so that any outside vendors or staff can plan accordingly and safely before entering the premises.
MAINTAIN YOUR PROPERTY
- Make sure your HVAC system is running properly. Example: make sure your outside air and exhaust fans are running to keep the air circulating.
- Make sure building systems (pumps, motors, elevators, etc.) are exercised/run on a schedule.
- Someone should be running the water through the system every day to avoid plumbing system issues.
- Put water n the “p-traps” – particularly in sinks and floor drains – to keep sewer gases from backing up into space.
- Don’t forget about janitorial sinks, bathroom floor drains, etc.
- Work with your tenants to shut off equipment that is not in use.
- Equipment (like a copier) is still drawing power even when it is not in the power-saving mode.
- Encourage lowering above ground floor tenants to lower blinds and/or angling them to minimize solar gain (which will reduce energy consumption).
Guidelines for Making Sure Water Is Safe When Reopening Buildings
The U.S. Centers for Disease Control and Prevention (CDC) and California State Water Resources Control Board (State Water Board) have issued guidance for reopening facilities closed for a prolonged period of time during COVID-19 to help ensure the safety of building water systems and devices.
The CDC recommends that facility owners and managers create a comprehensive water management program and offers specific guidelines for hotels and public hot tubs and spas, as well as recommendations for flushing water systems and maintaining water heaters, decorative water fountains, cooling towers and safety equipment such as fire sprinkler systems. Learn more.
The top priority is the safety of your tenants, their employees and visitors, and the staff that maintain your properties. While this may mean there are fewer tenants in your building(s), there is still much you can do to help prevent the spread of COVID-19.
- Keep your working environment healthy by establishing hygiene protocols such as providing easily accessible hand sanitizers, ensuring adequate air circulation, and frequent sanitization.
- Increase the frequency of cleaning and sanitizing per CDC Environmental Cleaning and Disinfection guidance of all hard surfaces, including tables and countertops, elevator buttons, door handles, etc.
- Encourage employees to continue best hygiene practices, including washing their hands often with soap and water for at least 20 seconds.
- Provide information to residents and tenants about the common sense actions they can take to prevent the spread of infection.
- Post resources around buildings to help educate tenants, employees, and visitors about correct hygiene and all suggested and instructed “social distancing” measures.
- Many owners are considering closing or have already temporarily closed their amenity spaces.
- For additional information on protecting employees from COVID-19, refer to Cal/OSHA.